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Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
PSS also gives feedback to Microsoft development groups for use in the development of future products or product features. The Windows 2000 recovery console, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations. Additionally, PSS identifies major issues with products, and works with the responsible product teams in order to create "hotfixes" for these issues, and/or make sure that the issues are addressed in service packs or future product versions.
PSS offers a wide variety of support options, with varying prices. Options include assistance with:
- Basic usage
- "Break-fix" support
- Security patch installation
- Onsite and offsite consulting
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Last Updated ( Monday, 11 August 2008 )
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Business Process Analysis |
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Business process automation, or BPA, is the process a business uses to contain costs. It consists of integrating applications, cutting labor wherever possible, and using software applications throughout the organization.
Business Intelligence (BI):
- Analytics
- Reporting
- Business Portals
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Last Updated ( Monday, 11 August 2008 )
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Visual Basic for Applications Development |
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Visual Basic for Applications (VBA) is an implementation of Microsoft's Visual Basic, an event driven programming language and associated integrated development environment (IDE) which is built into most Microsoft Office applications. It is also built in to Office applications for Apple Mac OS, other Microsoft applications such as Microsoft MapPoint and Microsoft Visio — a former independent application which was acquired by Microsoft — as well as being at least partially implemented in some other applications such as AutoCAD, WordPerfect and ESRI ArcGIS. It supersedes and expands on the capabilities of earlier application-specific macro programming languages such as Word's WordBasic, and can be used to control almost all aspects of the host application, including manipulating user interface features, such as menus and toolbars, and working with custom user forms or dialog boxes. VBA can also be used to create import and export filters for various file formats, such as ODF.
VBA itself is an interpreted language. As its name suggests, VBA is closely related to Visual Basic, but can normally only run code from within a host application rather than as a standalone application. It can, however, be used to control one application from another using OLE Automation. For example, it is used to automatically create a Word report from Excel data, in turn automatically collected by Excel from polled observation sensors.
VBA is functionally rich and extremely flexible but it does have some important limitations, including limited support for function pointers which are used as callback functions in the Windows API. It has the ability to use (but not create) (ActiveX/CO M) DLLs, and later versions add support for class modules. |
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Last Updated ( Monday, 11 August 2008 )
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Why are solution driven strategic insurance programs so critical to your success?
Integrating property, casualty, financial and professional lines of insurance together as the key to assuring solution effectiveness—and enabling ownership to make timely, well-informed decisions for their business